By Christopher C | 11/7/2023
Not charge so much for simple services. $164 for a brake light bulb changed ? Are you kidding me ? I did it myself for $7
By Anonymous | 7/11/2023
When I scheduled on line I entered all my information. When I checked in he verified my address which I have not lived at for over 6 years. In that time I have bought tires from Big O and this was my second oil change. The information he had in the computer was for a car I have never even owned. Scheduled for 10 finished at noon.
By Anonymous | 6/13/2023
The sales people where great! The job was not done correctly the first time. Had to come back and have it redone. Techs seemed to not take their job seriously. Didn’t test drive after job was completed.
By sean | 2/5/2022
I thought I was ordering a yokohama tire.. I did not take the time to check the pdf files big o sent me.. I would have probably cancelled the order. J. in answering my question of availability of the Yokohama tire answered that he had a much more aggressive tread... I was thinking about yokohama.. I trusted him!... shouldn't have. I do not know about the GT (glass transition temperature) of the sumitomo compound... I'm crossing my fingers... J. could have been clearer.. I should have been more careful.
By Margie H | 5/11/2021
Sign said oil change with tire rotation $18.95. This is the reason I went! When I got ready to check out the bill was almost $65.00!! Not a happy customer.
By Colorado visitor | 1/6/2024
I asked for services on line that were not done. I did not request break fluid exchange and this was said to be completed and charged for.
By Drk | 12/22/2023
Tire continuously loses air since brought in for rotation. Took back in next day to check for leak. Said no leak. Had to call AAA next day. Now can’t drive for Christmas. Also asked if checked all fluids. Said yes but I had to fill washer fluid. Was virtually empty. Didn’t reset oil computer .
By Af | 2/24/2023
They wanted to charge me over 1200 for some brakes. Told them I would be picking up the car to take to someone who would do it all for less then 300 then countered with 800 couldn’t do that
By LB | 11/21/2022
Clearly communicate your prices before hand. And oil change and replacing snow tires should not have taken five hours and a charge of almost $300 seems unreasonable. Your team members were clearly having a bad day that day and it showed and I sympathize with that. But giving me an attitude when I ask for an itemized bill which I was refused before being charged that amount, which I was not told until the end of the service at the end of the day was the icing on the cake of this very dissatisfying experience.
By Anonymous | 11/17/2022
Very highly priced. Waited an extra 30 minutes after my truck was done sitting out front. I will never return and will find somewhere else next time