Big O Tires

Oil change should not take nearly 3 hours, other customers brought in vehicles without appointment and were taken care if before my car even made it inside. I was handed an estimate for work needed which included a power steering flush on a sealed system. Looked like they were trying to make up things to charge for that didn't need to get serviced.

Make sure the vehicle is safe to drive before releasing it to the customer. The front wheel was loose and another mechanic said if I had driven it another 10 miles, it would have come off.

I had to get a popped tire replaced. They should have rotated the tires based on the visible wear pattern. They just replaced the popped tire and didn’t rotate the tires! Why?

The coupon was not clear. The attendant checked my car, said the price was normally $79.99 for my car but would give me $20 off. When I came back the price was $99.99. I explain what I was quoted and the guy said it was because I needed 6 quarts and not 5. I said I would pay what I was quoted. The sheet said they put in 5.5 quarts. He got it to $65 and I said I would pay $59.99 like I was quoted. He changed the price.

Tire pressure wasn’t filled, windshield wiper wasn’t filled, wasn’t given a sticker for my windshield and after driving realized that engine air filter cover wasnt screwed back in

The patch is leaking air

3 hours to plug a tire, really!

Told me they would perform a front end alignment and then when I picked up my 2018 Ford F150 they told me they didn't have the ability to complete the service.

Sadly I have an interlock system in my vehicle and the tech violated the system three times and I had to have it serviced and notify dmv.

I needed to switch out my winter tires and they were trying to sell me new tires and wouldn’t switch them. Once my fiancé spoke to them they finally did it. Even though he said the exact same thing as me. I’m about to trade in my car and it would’ve been pointless for me to buy new tires. Then the guy told my fiancé they just try to sell née tires after 5 years. I felt like they tried to upsell me because I was a female. I had a very bad experience.