Big O Tires

Sadly I have an interlock system in my vehicle and the tech violated the system three times and I had to have it serviced and notify dmv.

I needed to switch out my winter tires and they were trying to sell me new tires and wouldn’t switch them. Once my fiancé spoke to them they finally did it. Even though he said the exact same thing as me. I’m about to trade in my car and it would’ve been pointless for me to buy new tires. Then the guy told my fiancé they just try to sell née tires after 5 years. I felt like they tried to upsell me because I was a female. I had a very bad experience.

Front desk employee was very good, clearly explained all issues. Mechanic repeatedly had issues, everything he touched, he broke. After 4 hours (quoted 90 minutes) I left after hearing that my tie rods were seized up and new ones would be required. I went to Firestone the next day and the service was performed in 40 minutes with no issues.

During my previous visit I was incorrectly charged, and given a card for a free oil change instead of a refund. I accepted the card since the value of a full-synthetic change was equal to the difference. When I presented the card this time, the manager claimed that former employees stole cards and so they couldn't honor my card, but would offer 50% of the card's value instead. When I was ready to take my car somewhere else Chris convinced the manager to accept the card. Aside from the fact that employee theft should have no impact on a discount which was owed to me, the entire situation was uncomfortable. I now live 1.5 hrs away and planned on continuing to visit this location out of loyalty but not after this experience, especially since the employee who helped me (Chris) will be leaving the location soon.

Tires not inflated to the same pressure. All tires were at different pressures. Tire pressure was 10lb difference between tires. Valve stem caps missing on 2 of 5 tires. Lock on backup camera cover (Jeep Rubicon) was broken when I got my Jeep back.

Wrong oil change was performed. I spent a long time talking about it beforehand. Very disappointed and a pretty bad way to treat a veteran's vehicle.

Ask the client where they want the tires put. And have bags available to protect from road dirt in the vehicle when actually loaded. I sell surgical products and they put the tires right on top of tens of thousands of dollars of my equipment. I had to do a special cleaning of some to be able to use again and others had to be thrown away to the tune of $2000.

All customers should be explained the work to be done and how much it's going to cost before starting the job. If additional needed services or better quality products exist, the customer should be informed with a cost estimate before performing what is being recommended. The store should not be performing additional services or upgrading to higher cost products without the customer's consent. If the store makes the mistake of performing an unauthorized service or upgrading without asking the customer, those in charge (eg. store manager) should apologize and not charge the customer for the unauthorized work. And definitely, the should NOT hold the customer's vehicle hostage if the customer refuses to pay for the additional costs. My vehicle was held for two days by store manager "Dan" until he finally had one of his employees call me and tell me that my vehicle was ready for pick up. When I asked to speak with the store manager, he said that he now agreed to only charge for what the coupon said plus tax. Two days later!!! (there is more to the story, but I'm out of space).

Nothing, Great Company!

Quoted certain price for oil change and tire rotation. Initial figure was $129. My bill was $188. Unacceptable. Unprofessional. In ethical.