Big O Tires

I purchased the tires a year ago with the rotation, balance and front end alignment. Twice the shop has been unable to perform an alignment due to not having the proper wheel straps. Wheel balance is not being completed when rotated. The shop told me it was completed. When driving home the front end shook badly. I inspected the tire and the old weights remained and no new balance occurred. I had to return the next day and wait 1 1/2 hours for them to properly balance the wheel. The front clerk lied to me and said the weight fell off and that's the reason for the out of balance situation. I saw the old weights on the tire before he said the new ones fell off. Please correct this poor craftsmanship and unethical service.

Make sure your techs know what they are doing after 3 attempts to put new tire pressure sensors in my vehicle I took it to a different location. Also when I went up there one morning they opened at 7am but the manager didn’t show up till 7:40am

It is very rare for me to give a business a negative rating, but the Big O Tires location at 3575 Hartsel Dr., near Lexington and Woodmen in Colorado Springs absolutely deserves one. The lowest score I can give is a “1”, but would give a “0”, if I could. I do the majority of my own automotive work. For the past 10+ years I have exclusively used a Big O at a different location for tire purchases, wheel balancing/rotation and air conditioner work. I wanted my wheels balanced and rotated, but was nowhere near the Big O I usually use, so stopped at the 3575 Hartsel Drive location and was greeted by salesman, Benjamin. The tires on my vehicle are Big O Brand and come with free lifetime balance and rotation. I told Benjamin that I was on a tight schedule and asked how long it would take to get the job done. He told me 45 minutes, so I decided to have the work done and asked that the mechanic balance all four wheels, rather than just the usual two front wheels. Benjamin replied that it would take longer than 45 minutes, as they generally didn’t balance tires unless specifically asked to do so. That is not the usual Big O standard, but I told him that the extra few minutes would

Tell customers that if your tires don’t last more than a year that the warranty doesn’t matter

Had an appointment for an oil change and tire rotation. As always, i mark a tire to make sure the rotation was completed. I informed Mike at the counter to also check my passenger front tire pressure. When I went to pick up my vehicle, the tires were not rotated. I started the vehicle and the right front tire pressure was still low. I informed Mike that the tire rotation was not completed and he immediately put my vehicle back in the shop to rotate the tires and check the pressure. My vehicle came back out 10 minutes later, I checked my mark on the tire and it still had not been rotated. I told Mike that the rotation was STILL not completed and I just left. I will find another location for future service and will not recommend this location to family and/or friends.

I arrived at 2:30PM for a tire rotation expecting to wait an hour or so. I watched my truck go into the bay and sit there. After speaking with a customer at 5PM that had just gotten his keys after an oil change that had come in around 4PM I went to the counter to ask what was going on. Only then did this get the ball rolling. I have been looked over before but not quite to this level. It was disappointing to say the least to have set there for 2.5 hours for a 30min job. What would improve the experience is to be taken care of as a customer, not an after thought or inconvenience. If I ran my business like this, I would not be in business very long.

Absolute terrible customer service and honestly. Brought our vehicle in for a simple battery replacement. Dropped our vehicle off and there was nothing wrong with it. Came to pick it up after the battery was changed and the immobilizer was activated. Big O could not fix the issue (they tried, meaning they knew they messed up). Our car was brought to a Honda dealership where we learned the immobilizer computer was fried. Big O refused to pay for this issue and refused to admit they messed up. Leading to us having to pay honda for the mistake Big O made. Avoid this company at all costs.

Rotate my tires like you are supposed to, ditch the dishonest desk person.

Be honest and up front about fees, don’t do unrelated work to my vehicle that wasn’t even asked to do yet charge me for it.

I asked for an oil change and tire rotation. When I was called to to come get the car 2 hours after it was supposed to be ready, I was given my vehicle back only to realize the tires were not rotated