By Regina K | 5/17/2024
All associates were very friendly and helpful. Work was done in a very timely fashion, dropped vehicle off at very late hour night before and was surprised there was an employee on site that took my keys. I called the next morning with instructions for what I needed looked at. Instructions were followed exactly and I wasn’t bothered with any type of up sale, which was greatly appreciated 👍
By Kim D | 5/17/2024
Sarah Schmitz and Richard Sprague were both wonderful. They were professional and helpful every step of the way. They even dealt with difficult customers with empathy and finesse.
By Abul Islam | 5/7/2024
Excellent service
By Jacki J | 5/6/2024
The tires I wanted Michelin defender 2. Wasn't in stock at their store. They contacted there dealer and was able to getthe Michelin, I wanted in 2 hours. They also answered all my.Questions , and if she didn't know the answer , she asked me. To wait a minute and she would find someone that could answer it. Pricing was so affordable. First time using the Big O. I'm so impressed. To note... i.never got. A voice automation. I spoke with real ppl.
By Dee k | 5/3/2024
Understood my problem and resolved it
By HPhelps2024 | 4/27/2024
Micah was very professional and informative. Carson did a great job on the MAF sensor repair work. I appreciate them both very much and they deserve to be recognized for outstanding service!
By Sylvester B | 4/26/2024
The technician did a great job at correcting the issue
By Connor D | 4/22/2024
Very Professional and very patient as well as complete understanding of my anxious purchase! A huge shout Out to Wendy The manager and Micha who truly went above and beyond customer service!
By Donald | 4/8/2024
Service friendliness professionalism speed
By Dustin | 3/23/2024
The Big O Tires Location on Russellvill Road is always super friendly , accommodating and always fast and efficient with the services that they provide. This has been my go to location for service ever since relocating to this city and I appreciate their hard work.