Dreams - Aylesbury

Nothing wrong with the service Ryan was great. He found a returned ottoman on the system at a discounted price. Unfortunately there were ink stains on it so we couldn't have it. Full marks to Ryan though for checking.

A very friendly and informative member of staff. We originally thought we wanted a composite ( red) mattress but ended up with a mattress. he told us about how to turn mattresses rather than put upside down

On the whole I was highly satisfied. When using a pillow for testing - it was smelly - difficult with so many customers using them.

Quick, efficient service from knowledgeable assistant

It was just a normal shopping experience

Problem setting up finance due to the wrong products being applied for. Assistant did everything to correct this. The manager as the time did not seem interested in helping his colleague and the issue could have been resolved a lot quicker.

8 year guarantee taken out, no guarantee 'Dreams' won't change name or go to the wall during the period.

There was nothing to report. I came early, I brought a mattress. I had an idea what I wanted and found what I needed. The price could have been better as the mattress I picked was not in the sale, so it was expensive. It would have been nice if everything was in the sale, possibly at various percentages. It seemed that the mattress I brought was your popular one, hence not in the sale. I didn't really get a bargain. Reading the reviews on line has me a little worried as it is a lot of money not to like a mattress I will be stuck with for 8 years or more. I loved my old mattress, which I brought from you and you no longer sell the brand, from the word go and hope that I will love this too. On line it seemed that the 0% finance came with no deposit, in the store I had to pay a 20% deposit which came as a surprise. So confused a little. Plus I wanted a 18 month finance and only had a choice of 10 or 20 months. So the finance let down the experience. It seems ridiculous too that a charge is made for the disposal of an old mattress considering how much one is spending.

Was very satisfied with Dreams, save that wrong mattress was delivered and replacement took 5 days to come. Not a disaster, but annoying.

I expect a high level of customer service and that is what I got. I had returned to the store following an earlier visit when I told the staff I was not buying but they did me a coffee anyway, which impressed me sufficient that I returned. The staff weren’t intrusive but answered our questions well. That’s what I expect. To get a highly satisfied I’d Need something exceptional. Overall performance will be judged when we have delivery and are satisfied with our product but John, who looked after us in store, was professional & efficient.