Dreams - Bristol Cribbs Causeway

The standard was good but I have not received the bed yet so I cannot comment but so far so good I cannot put Highly Satisfied yet

I thought the experience we had was great, with fantastic customer service. However, one moment stuck in my mind. We were suggested two pillows, one we purchased, the other we didn't and when we explained we had found the other pillow cheaper at Argos we were met with disbelief. I then suggested a price match, and was happy to show the reservation of the pillow we had made however it felt like an act of "elitism" that Dreams are the cheapest place and that we may have made a mistake rather than just showing to enable to price match. As it were, we were offered a price match however when we couldn't receive my discount on the price match we decided to go with Argos as we could gain cashback by doing so (making the item 3% cheaper). I've no issues with the price not being met, just the initial reaction when we had found out cheaper.

Staff eating food whilst placing order and having the packet on display

We used the intelligent bed selector and the results we got gave us the option of a firm mattress, we have a firm mattress now and need a softer one. James then did the right thing and asked us want we would like and then showed us suitable options. My only criticism would be that we were not asked what our budget was to start with.

I can not give a thumbs up until you deliver the product , delivery date is 1/05/2019 we will be over the moon at that point .

Delivery is very long It should have been 3 to 5 days

Price of products had changed by over £200 from one day to the next. Prices of displays are generally misleading. Price of doesn't include headboard which is displayed with bed.

The reason i will not ever purchase from you again is the very poor main customer service received from High Wickham. I received my order which was wrong ,i ordered sprung slats for my double bed purchased only to receive King size non sprung slats. You took my bed which i paid for disposal . Very poor, ithink you should change name to nightmare not dreams. Your very dissatisfied customer.

We new what we wanted before we entered the store. James was very good & even made us a coffee from the kettle. Most showrooms have customer coffee machines dotted around. We also wanted 6 months interest free, you only did 12 months or 10 months?.

We were very satisfied with our experience, but since we have not yet received our order we felt we couldn't put more than satisfied in our answer