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By Jason H | 8/26/2018
We went at about 4.00pm on bank holiday Saturday. It had been a busy day. The store workers were tired and were keen to get away. nevertheless they were attentive and friendly. They did not mention during the initial conversation that there would be a charge of £49 for returning an Eve mattress, which is not payable when purchasing directly from Eve.
By Julie H | 7/28/2018
Only not highly satisfied because of the price of the bed & mattress.
By mikes Wife | 7/22/2018
Everything was fine until we came to process the order...your IT payment system failed, the lady dealing with us and the store manager tried their best to rectify it but could not. After many apologies and some considerable time waiting they had to contact another store so that we could make payment. The were then issues as to how the other store could take payment for an order that had not been completed. Eventually we could pay and the manager was speaking to the IT people to rectify the problem. It took a good 10 mins plus just to be able to pay
By Gashead18 | 7/10/2018
Prices a tad higher than some other places
By Anonymous | 5/27/2018
Lack of staffing meant we were waiting for 20 minutes after making a choice of mattress before we could actually buy it. We were just standing around waiting for a free sales terminal. Apart from that, a very good experience.
By Anonymous | 5/5/2018
nothing stood out as amazing
By Anonymous | 5/1/2018
I thought we were highly satisfied. I can think of nothing that have could improved our experience. We were just a bit surprised at the prices, because we have not had to buy a new bed or mattress for quite a while.
By Anonymous | 4/30/2018
the store salesman was very knowledgeable and helpful and had a good attitude ,made a nice change ti find a sales assistant who wasn't pushy
By Anonymous | 4/26/2018
information available and your sales rep was very good
By Anonymous | 4/7/2018
After having some welcomed initial time to browse, Kathryn came over introduced herself and offer her assistance. Kathryn talked us through the difference bed frame and mattress options and then allowed us further time to choose our selection. Kathryn then took us through the purchase process quickly and efficiently. Kathryn is an asset to the store and I would gladly deal with her again.
