Dreams - Bristol Cribbs Causeway

What I expected

i feel this rating reflects my overall feelings and is not detrimental to the store or person who assisted me

Although the store was empty at the time of our visit, it took some time for somebody to offer to assist us. Having found somebody, he answered any questions we asked but did not offer a great deal of other information. We had previously visited another store where the interest & information provided was much better. Unfortunately the quality of the bed itself was not as good as that in your store, otherwise we would probably returned to place an order with that retailer.

I was satisfied but I don't put highly satisfied because we would of liked to see more choice

Highly satisfied implies perfection and there is always a little room for improvement. The salesman was great. The mattress etc fine. The price a bit on the high side. The range of choices was good - much better than many other stores but still could have been wider for the more 'luxe' items. It wasn't a complaint - just an honest view. Don't over interpret it!

A little disappointed that I was told that my mattress did not come with an 8 year guarantee, as it was a display model, only after I had agreed a price with the sales assistant.

Staff were slow to assist when I first entered the store

The price was a bit high and no discount for cash payment.

We knew the product that we wanted and have bought, unfortunately it will be a month before delivery, which is a bit of a wait.

The Barclays ordering system was playing up, and took several attempts to sort out, not the stores fault just an inconvenience.