Dreams - Bristol Cribbs Causeway

Overall, we found the staff didn't really care. I heard them arguing among themselves as I was trying out a bed nearby the desks and they were arguing about shutting the door because it was cold. If I was near a customer that's the last thing I would be doing - it was unprofessional and they clearly weren't paying any attention to us in store! Then I heard her say, have you 'done these two yet' assuming they were referring to the generic description they give to new customers of the store of the colour coded beds (which we did find helpful) but it was the staff demeanor and lack of enthusiasm for being there. Didn't fill us with joy. Considering how expensive mattresses are and how much a mattress might mean to someone. We actually walked out and went to John Lewis and came back later that day as still no luck in finding the right mattress for us. We did go back in to store and bought a double memory foam topper and a tempur pillow and also a new mattress (that we had chosen ourselves with no help from staff). Whilst sat paying for the items the lady member of staff was (same as before) really unenthusiastic - she said what she needed to say but with minimal effort, just sad really

First thing in the morning, so no other customers in store so nice and quiet, able to look around and the bed in particular that I went to see. Not too happy about having g to pay £39 extra to get Saturday delivery, seems discrimination against people who work!!

After paying for our purchase we were told that the items were collection only. Store staff would not help me load my items after I’d hired a van at my expense. I wish I was told this before paying as I would not have bothered. I hurt my back lifting the items on my own as staff stood and watched me struggle.

After paying for our purchase we were told that the items were collection only. Store staff would not help me load my items after I’d hired a van at my expense. I wish I was told this before paying as I would not have bothered. I hurt my back lifting the items on my own as staff stood and watched me struggle.

After paying for our purchase we were told that the items were collection only. Store staff would not help me load my items after I’d hired a van at my expense. I wish I was told this before paying as I would not have bothered. I hurt my back lifting the items on my own as staff stood and watched me struggle.

After paying for our purchase we were told that the items were collection only. Store staff would not help me load my items after I’d hired a van at my expense. I wish I was told this before paying as I would not have bothered. I hurt my back lifting the items on my own as staff stood and watched me struggle.

Door was half open, not sure whether shop was open. Very jumpy salesperson who was paranoid about us walking in and contaminating the area. Started a confusing explanation of how we should/shouldn't touch anything, then diverted his attention to another group who walked in, as if they were more important. In the end the sheet of tissue we were given was ripped and useless after sitting on the edge of a few mattresses and I got the impression it was all just a face value attempt at being hygienic. Sales person needs to be calmer, more realistic about what the store is trying to achieve. I will be very careful about how I interact with others but if I was concerned about contracting anything I wouldn't be in the store. Calm down, do your best with hygiene and be pleased people want to shop. Noone asked if we wanted help with actually choosing a mattress.

Door was half open, not sure whether shop was open. Very jumpy salesperson who was paranoid about us walking in and contaminating the area. Started a confusing explanation of how we should/shouldn't touch anything, then diverted his attention to another group who walked in, as if they were more important. In the end the sheet of tissue we were given was ripped and useless after sitting on the edge of a few mattresses and I got the impression it was all just a face value attempt at being hygienic. Sales person needs to be calmer, more realistic about what the store is trying to achieve. I will be very careful about how I interact with others but if I was concerned about contracting anything I wouldn't be in the store. Calm down, do your best with hygiene and be pleased people want to shop. Noone asked if we wanted help with actually choosing a mattress.

Door was half open, not sure whether shop was open. Very jumpy salesperson who was paranoid about us walking in and contaminating the area. Started a confusing explanation of how we should/shouldn't touch anything, then diverted his attention to another group who walked in, as if they were more important. In the end the sheet of tissue we were given was ripped and useless after sitting on the edge of a few mattresses and I got the impression it was all just a face value attempt at being hygienic. Sales person needs to be calmer, more realistic about what the store is trying to achieve. I will be very careful about how I interact with others but if I was concerned about contracting anything I wouldn't be in the store. Calm down, do your best with hygiene and be pleased people want to shop. Noone asked if we wanted help with actually choosing a mattress.

Door was half open, not sure whether shop was open. Very jumpy salesperson who was paranoid about us walking in and contaminating the area. Started a confusing explanation of how we should/shouldn't touch anything, then diverted his attention to another group who walked in, as if they were more important. In the end the sheet of tissue we were given was ripped and useless after sitting on the edge of a few mattresses and I got the impression it was all just a face value attempt at being hygienic. Sales person needs to be calmer, more realistic about what the store is trying to achieve. I will be very careful about how I interact with others but if I was concerned about contracting anything I wouldn't be in the store. Calm down, do your best with hygiene and be pleased people want to shop. Noone asked if we wanted help with actually choosing a mattress.