Dreams - Chippenham

We have used this store before an this is the second bed we have bought Jonathan was most helpful and polite

Upon arrival each type of bed base and mattress types were presented accordingly from a standard spring mattress to memory foam and gel. Staff willing to help if we had any questions and explained the differences between each type.

Troy was very knowledgeable, friendly and supportive but not overbearing or pressure selling. He went the extra mile in service and even gave us a cup of tea.

Very friendly helpful service.

Kieran who served us was fantastic and knowledgable of the products.

On our first visit we were given clear information about the various mattresses we were interested in. We were encouraged to take our time to try out the mattresses. Jonathan was available to give further advice when we needed it but didn't hassle us or try a hard sell. He gave us a brief, clear leaflet when we left to think about exactly what we wanted. When we returned our experience was the same and the purchasing experience was straightforward .

The service was great. He knew the answers to all our questions and spent time making sure he understood what we were looking for. He kept the store open longer for us and managed to get the mattress delivered quickly. The store was clean and the beds were all in good condition.

We were able to look around the store at the many options and when we had decided which bed we wanted to know more about the store staff were extremely helpful. Kieran was more than happy to explain the workings of the bed and in obtaining all the bedding we purchased at the same time. This included finding additional bedding in the store room to meet our requirements.

The staff member was very polite and helpful which meant we found what we were after quickly and were happy with the company which makes the mattress as they are based in the UK and sound a lot more ethical than some.

Troy was very helpful without being pushy, gave us good advice when we asked for it, and left us alone to try out mattresses and discuss our purchase when we wanted it.