Dreams - Chippenham

Helpful assistant. Made to feel important. Very helpful and knowledgeable about products. Had a very pleasant time.

Store Manager Shane was most helpful, informed, and courteous. He was able to appraise us of the differences between the different mattress types and advise us on which options to choose that would meet our individual requirements, that were within our price budget.

the man serving was very helpful. explaining about mattresses. He didn't push me into buying just told me all I wanted to know and more. I was allowed to walk around and look and ask questions.

The man who helped me was very knowledgable but not pushy. Advising me all the time but allowing me to look around. Took time with me

The staff on all occasions were friendly, helpful and knowledgable. I would particularly like to highlight Troy in the store for his excellent service. Also very impressed with the delivery guys who even removed their shoes without being asked before taking the mattress up the new stair carpet.

The gentleman who helped us was the manager, Shane. He took the time to explain and show us different types of mattresses and was really helpful measuring the bed in terms of height with different mattresses and length with the bottom drawer out. He encouraged our son to try lots of different mattresses to ensure he got the right one for him. We felt that the service received from Shane was first class and we bought with confidence after having the time and information to choose without feeling like he was just after a sale. Would highly recommend Shane and the store based on our experience.

There was a wide range of bed frames to choose from without being overwhelmed with options (i.e. there was a good range but not too much range). The layout of helping decide on a mattress was also very good.

Very helpful staff committed to getting a sale but willing to make sure it matched any other competitor.

Jonathon was very helpful and knowledgeable.

I visited the Chippenham store on Thursday 28th January and looked for a replacement mattress. I was met by Jonathon in store who was very helpful. We had a good laugh as I had brought my original mattress receipt in, which was 15 years old. He knows the chap that had sold the mattress to us then and all about this mattress too. I asked to try a like for like and he showed me my options. As my wife was not with me I said that I'd pop back with her the following day. So on Friday we visited the store, Jonathon was there but not in uniform,however he came over and said that he was not supposed to be in today but had popped in to wait for us! I don't believe that for one minute,however what a nice thing to say as it made us feel special. He said that as he saw me yesterday that he would help us today. He showed my wife the bed and asked us both to try it out. Very cleverly he gave us both pocket sprung pillows to use,excellent discreet sales. He was extremely knowledgeable about the product and very pleasant. I don't ever buy extended warranties, but you guest it, not only did we leave the store with two pocket sprung pillows, but a mattress protector and the 8 year warranty.