Dreams - Chippenham

Had to buy a higher priced item due to Bed length. Mattess was not in stock and Was needed.

Highly satisfied suggests outstanding service, processes and products. We were certainly not disappointed in any way, but didn't feel our visit was outstanding. I have not offered an opinion of the quality of the product, because we will only be in a position to judge this when we've been using it for some months.

It was good enough

Because at the till the college noticed she hadn’t charged us for a duvet, she pointed it out and still didn’t add it to our order. My partner was then rang three different times to say we had £12 still outstanding to pay, on the second occasion he was told if we didn’t pay that evening our order would be moved. He works til 5 every day and your store closes at 6. As you can imagine not happy as this was not our fault it hadn’t been added to our order. The manager apologised.

Because at the till the college noticed she hadn’t charged us for a duvet, she pointed it out and still didn’t add it to our order. My partner was then rang three different times to say we had £12 still outstanding to pay, on the second occasion he was told if we didn’t pay that evening our order would be moved. He works til 5 every day and your store closes at 6. As you can imagine not happy as this was not our fault it hadn’t been added to our order. The manager apologised.

Because at the till the college noticed she hadn’t charged us for a duvet, she pointed it out and still didn’t add it to our order. My partner was then rang three different times to say we had £12 still outstanding to pay, on the second occasion he was told if we didn’t pay that evening our order would be moved. He works til 5 every day and your store closes at 6. As you can imagine not happy as this was not our fault it hadn’t been added to our order. The manager apologised.

Because at the till the college noticed she hadn’t charged us for a duvet, she pointed it out and still didn’t add it to our order. My partner was then rang three different times to say we had £12 still outstanding to pay, on the second occasion he was told if we didn’t pay that evening our order would be moved. He works til 5 every day and your store closes at 6. As you can imagine not happy as this was not our fault it hadn’t been added to our order. The manager apologised.

Only one salesman available, Jon was available and I had to wait 20 minutes before help as he was serving another customer. He was very helpful and I felt sorry for him having to manage the whole store on his own.

The delivery date became unavailable due to the time taken to order and then a delivery charge was added, when the original day we clicked on was free and 2 days earlier. Staff member was very dismissive about the situation.

We bought this bed because we needed a bed to help my wife sleep better as she is disabled and has trouble sleeping properly. We were expecting the price to be £200 lower than we actually paid. The sales assistant said 20% Vat discount from £2000 would bring the price down to £1600. Then when the sale was completed the discount was less than we were expecting. I went into the store the following day to query this and was told the Vat discount only applied to the motor & mattress, not the frame. We felt we were conned and would never shop at Dreams again. Then on delivery day the assembly people managed to knock over a cup of tea I had made for them and it stained my wall and a few spots on my new mattress. Extremely unhappy and frustrated. Our whole experience with Dreams has left us feeling upset and frustrated. It took the shine off what should have been a very happy experience.