Dreams - Chippenham

I was very satisfied with everything including the very helpful Manager. It was just three weeks wait for delivery. However this would not detract from me shopping here again.

Your returns policy in this day and is something you should be truly ashamed of. Whoever designed this policy clearly has no idea of what constitutes good customer service. I returned unopened all the items I bought less that 24 hours after my purchase as I'd changed my mind only to be told that you did not take back mattresses. This I can understand if they had been used but as they were clearly not opened I cannot see your reasoning. I complained at the store and was advised to call customer service who whist trying to be helpful kept reiterating that it was "company policy". After a great deal of back and forth between store, customer service and myself I finally obtained a refund only to be informed that it would take 5 -7 working days for the refund to reach my account. Even then it took further attempts to get the full amount refunded as was refunded in dribs and drabs. My overall experience was extremely poor although I would say that for the most part your staff were good but hampered by such an archaic approach. I will not not be returning to any of your stores and will tell my many friends and colleagues. If you do respond to this I would be surprised

When they delivered my bed they said they would call after 10am on Saturday. They called at 07:58 for an 08:45 delivery! They had the wrong screws X 30 to action the storage element. Said customer services would call me within the hour to book anorher appointment for the correct storage and screw elements. Customer services called around 3pm to say a package would be delivered and upon receipt I should call to book another appointment time for someone to come and finalise on site!!!!!! Really not happy - I would have bought from Bensons beds but their reputation is not great and, now, neither is yours!