Dreams - Chippenham

The friendliness & helpfulness of the staff particularly Kieran. He showed us all the options available to us was very efficient & looked after our well being.

First contact with Charles over the phone was very informative and he was not at all 'pushy'. which was a great relief. Went to Chippenham store the following day for 3 ft, 2 drawer divan, mattress and headboard. First went on the 'measurement' bed, which reduced the recommended mattresses to 6: excellent idea as it meant I was looking at a limited number of suitable beds rather than bouncing up and down aimlessly on every bed in the showroom and having no idea what I was doing. Information given on each of the suggested mattresses was very clear and I appreciated then being left alone to re-examine each one and make a choice. There then followed the choice of a headboard, and the order details, all of which were made perfectly clear. In total, the whole operation was 5 star from beginning to end. Thank you - and for the coffee, which was badly needed.

The assistant was helpful without being overbearing and was keen to listen and advise us on products not making us feel pressured to make any quick decisions. The assistant was personable and did not have an aggressive sales pitch which some have. We left the store with a bed and mattress ordered and due for delivery in a reasonable and suitable time.

I went to the Chippenham branch and was helped by Charles. His knowledge of all the goods was excellent and he explained all the different types of beds, mattress's and headboards very clearly without blinding me with science. He wasn't "pushy" (unlike the previous shop I went to) and gave me time on my own to make my decisions. I did think a four week wait compared to other retailers was a little long, but as it was for the spare room, on this occasion it wasn't a problem.

The professional way in which the salesman conducted himself with out being pushy

Was happy with friendliness and knowledge of members of staff. Made very welcome and had a cup of tea.

John was a great salesman. Allowed us enough time to consider options, not pushy but got the job done when we were ready to commit. A credit to your company

I was greeted from the moment I walked into the store by Jon. Very friendly, approachable and knowledgeable. Great customer service and all round experience. Would definitely recommend and return. Pleased with my purchase and delivery expected very soon. Thank you for a pleasurable visit.

Excellent service

Very helpful staff, no pressure sells. Good choice.