Dreams - Chippenham

We knew the bed and mattress we wanted .We had researched this before and had tried to order before but was out of stock . This time both were in stock and we were able to arrange delivery by the end of the week .

We are returning customers to Dreams. We were assisted by Charles who was extremely knowledgeable on products and he made the purchase easier than expected. We opted to try the ‘Sleep Match’ and as a result the mattress we thought we were going to purchase was not found to be the comfiest bed for us. We went in for a combination mattress and came out with a Hyde and Sleep K memory mattress Lilac. The Sleep Match was really useful. A complete surprise decision and we would not have tried it out had it not been for advice from Charles. Very much looking forward to the delivery.

We were given time to try the mattresses out with no rush. No hard sell.

Extremely helpful & pleasant salesperson but was not over the top, just the right amount of help when needed but left us alone at times. Appeared very knowledgeable about all the products, & did not try to push any one in particular, & gave us the pros & cons of the products we were looking at. A very good salesperson!

The chap was very attentive, analysed our needs and helped us. We weren’t rushed, he was thoughtful and even gave our son a sheet to low on!

On entering we were kindly guided to use hand gel and were informed of PPE equipment to use when testing beds (due to covid19). Charles was our salesperson and he was a delight. Friendly, extremely knowledgeable and not pushy at all. He introduced other staff members to us and said they were all there to help. We purchased 2 mattresses, after we used the sleep test machine which was brilliant and the results were explained in depth by Charles. A quick delivery time given and have received confirmation email already of delivery. We are extremely impressed with Dreams Chippenham and without question will recommended to others and use again in the future

Excellent customer service from staff. Charles at Chippenham was patient, friendly, knowledgeable, good humoured.

My partner and I have been having terrible nights sleep as of late, so decided to treat ourselves to a new bed. Upon entering the Chippenham store we were greeted by Kieran and he started asking us questions about ourselves and what we were looking for. He then directed us to the automated machine that helps determine the best mattress for us.

When visiting the Chippenham branch. We went in to find a new mattress with no idea of what we wanted. We were instantly greeted in a friendly professional manor by Rhianna. She made us aware of their safety procedures and Covid precautions before helping us on our search. She was very helpful, full of knowledge and made us feel at ease and un rushed whilst making our choices.

The salesman at Chippenham store namely Charles was fantastic. His knowledge of the products surpassed mine and my partners expectations and he went above and beyond to ensure we got the product best suited to our wants and needs. He stayed on past store closing to finish the order. All of the staff were friendly and we couldn't believe how kindly we were treated. Would highly recommend this store. Although the delivery date was not arranged due to long lead times we are happy to wait for what we consider will be our perfect bed.