Dreams - Chippenham

We walked In to the store and were almost instantly greeted by a member of staff. We asked to have a look at a specific bed we saw online and couldn't remember the name of it but from our description she knew which one it was. We then went on the mattress computer and from our results she took us to the recommended ones we gave a rough guide to our budget and she catered for that aswell. She wasn't pushy which was great.

Friendly, professional staff who were available when needed and able to fully answer our questions. Felt our individual needs were met and didn’t feel pressurised to purchase. Would highly recommend.

My partner and I went to the Chippenham store to buy a new bed and was greeted by kieran, we felt at ease and made aware of health safety / covid rules. After this kieran listened to our needs and helped us throughout the decision making process. We both agreed we hadn’t had customer service like this for a while. We ended up buying a dreams bed that we are really happy with. I never normally leave feedback but feel because of the Kieran’s customer service I have and hope he gets to see this.

The store was very quiet at the time but the staff were very friendly and helppful with what we required. They also helped us a choose an alternative mattress that we could take away as it was needed urgently. I would highly recommend the small but firendly store in Chipppenham to anyone looking for either a bed or just a mattress. Thankyou and Happy New Year to you all. Lisa Overton

Very friendly and knowledgeable staff, good selection of beds and mattresses to try out.

We had a lovely time at the Chippenham store. We were in much need of a new mattress and didn’t know where to begin! We were shown to the sleep machine and were measured to find our perfect mattress. We were thrilled to have a lot of different options. Even though the store was busy, the assistance we received was second to none and Rhianne talked us through each of the different mattresses. She had some great product knowledge and was so friendly. We were sold on one mattress and we were walking out the door very happy customers! We can’t wait for our new mattress to arrive!

Good product choice at good price.

As I entered the store I was clearly explained the distancing guidelines and what the store did in case I wanted to try a mattress. I was then directed to the area of the store for what I was looking for. Soon after a store employee joined to answer any questions. He assisted in a non agressive sales way which was great. And helped me with all my questions and helped me decide the product and place the order.

Assistant Kieran was friendly, polite and helpful. He gave us lots of his time, and allowed us to take as long as we needed. He talked through the various options, and helped us rule out the ones that weren't right for us.

The staff were attentive. They understood my needs and made several suggestions from which to make my choice. It was a professional and comfortable environment.