Dreams - Chippenham

On entering the shop in Chippenham we had a good few minutes to view the beds and mattresses before an assistant asked if he could help.He explained everything we wanted to know even offered us a cup of coffee! I would certainly recommend for the service and value DREAMS every time .

Charles was extremely knowledgeable and gave us the right information then left us alone to look before coming back to us. Very happy with his service style.

Kam understood what we wanted and directed us to a product that fully meet our needs

The staff were very friendly and helpful. Graham quickly understood what we needed while Kieran explained the financing options clearly to us. Most importantly my husband was happy shopping. We were able to find all the bedroom furniture we wanted at a highly discounted price.

Generally just a very good experience when buying a bed. Not the most interesting thing to be doing but the service provided was knowledgeable, efficient and also more personal rather than overly professional. When we visited Benson's for example, the sales rep there didn't ask our name for half an hour and just focused on sales.

We actually paid two visits to the Chippenham Store before making our purchase. Charles was very informative on both occasions and made sure that we were fully conversant with all the promotions on offer together with the best Beds that were available to help me with my ongoing Back problems.

The beds I wanted to look at were on display. I would have liked to have seen the fabric I wanted but understand you can't stock everything. I visited three times, once with my family. One the first and third visit I was helped by Charlie who was very friendly, thorough and knowledgeable. The other chaps that helped on the other visits were also helpful and there was no pressure at any time.

I received excellent and friendly service at your store and was given all the information I needed in order to decide which mattress I wanted. The pillow I bought has already given me a good night's rest, and is the best pillow I've ever had, better than the special neck pillows recommended to me in the past. I would certainly recommend your store for for the products you sl

What really impressed us about Dreams is that the staff really tried to understand our needs and help us find the right product.

We Came in looking for a guest bed. We were shown to where the guest beds that they had on display and after having a in depth conversation about our needs and not having the exact product on the shop floor to look at. We had questions about the other beds available. Conversation then carried on to find that the staff member had only recently started there so could not answer all our questions but would get someone that could. Which is fine with us as every one cant know everything from day one. So while talking to the other member of staff about the beds etc and then through the ordering process the pair of them where also having to put up with interacting with 3 year old son that just wants to play with anything and everything.