Dreams - Chippenham

John was very helpful and friendly

I hate any form of shopping especially with my wife but on this one and only occasion my wife and I left your store without arguing, a smile on our faces looking forward to receiving our purchase. This was solely due to the excellent service of Charles who's product knowledge and personality were 1st class and should be recognised by yourselves as an asset to your company.

Jonathan at the Chippenham store was extremely knowledgeable and easy to talk to. He was very honest and very very patient. He offered me everything I might want to add on to the order, but wasn't pushy when I stated why some of the things wouldn't be suitable for me. I wouldn't hesitate to go back to see Jonathan for future items.

We were welcomed on arrival but were given time to look around at our own pace and were not harassed. We were assisted by James who was very friendly and knowledgeable about the product we were intrested in. James was able to give s all the information we required to be able to proceed with our purchase and was extremely pleasant to deal with.

The sales staff were very knowledgeable but not pushy. Gave us plenty of time to ourselves to look around the store and make our own decision.

We experienced amazing customer service and knowledge with care from Charles - he was very thorough and passionate about the products available and we were grateful for his guidance - he understood our needs well and no hard sell which is gratefully received in the current market.

Efficient and friendly service

Jonathon was very helpful and spent time discussing and explaining the options

The store Assistant, Charles listened to what my requirements were and also addressed some issues I had experienced in the past with mattresses/beds. His knowledge of the industry made me feel confident in taking his advice and suggestions. His friendly but professional manner encouraged me to look at various options, something I know I wouldn't have looked at, left to my own devices! It was nice not to feel pressured into making a purchase and I left the store happy that not only had my requirements been met but also at a generally good price.

I was served by Charles who was extremely knowledgeable and made me feel completely as ease. I was on my own which felt quite daunting but was soon made to feel very welcome, the offer of a cuppa was amazing!