Dreams - Elgin

1684 ratings
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Location

Unit 5, Elgin Retail Park,
Elgin, IV30 6RP

Cherylf

By Cherylf | 1/17/2016

I was very happy with the service from the store manager John,I would definitely recommend him to people as he was very helpful& not a pushy salesman like some other stores I have been in,I will definitely return to the Elgin store next time I need furniture

sharon

By sharon | 1/16/2016

From the moment i went into the store my pressence was acknowledged although the gentleman was on his own and was with another customer, . he let us browse around with the knowledge he was there if we needed any help, and as soon as he was finished he came straight over and dealt with me and my husband, . he understood we were on a budget and didnt pressurise us in any way at all.. He was knowledgable, proffessional and a overall really nice gentleman!.

GG

By GG | 1/14/2016

The assistance from the vent in the shop was very helpful, after looking in Benson for beds just before going to dreams the response from the assistants was chalk and cheese. Very informative, very helpful.

lisa

By lisa | 1/12/2016

Staff were very knowledgeable on products, attentive but not pushy. They spent time engaging with our daughter put her on A DVD and gave her a milkshake. Found it to be a pleasant experience overall and felt the staff were very friendly. would recommend the store to friends.

Linda m

By Linda m | 1/12/2016

Staff helpful without being pushy, gave you time to consider options

Happy Shopper

By Happy Shopper | 1/11/2016

The assistant was knowledgeable & helpful. He explained the products well & gave us ample time to make informed decisions. The Tempur product (mattress) is excellent & we have previously shopped at Dreams in Elgin where the service is exceptionally good.

Mr G

By Mr G | 1/11/2016

The knowledge, friendliness and professionalism of James, our salesman was second to none. It's a relief to find someone who listened to our needs, budget and be able to recommend ranges for us to try. His customer service is commendable, it's certainly something other stores lack. The store was clean, plenty of mattresses to try and frames to choose from, much better than looking online. We were approached soon after we arrived in store, given the space to try out styles we liked but also were available to answer our many questions. We were offered tea or coffee, which was a lovely touch. James knew when to give us time to ourselves to discuss the offers in private, another plus in my view. We were also delighted when we he told us forces receive a further 10% discount,(It's nice to see dreams support our forces). Well done the Elgin dreams store, we would recommend your store.

James M.

By James M. | 1/10/2016

Service from sales person to leaving the shop was very satisfactory. Products and shop were all laid out well and lighting was positioned to see all products. Even the coffee was satisfactory.

Matthew R

By Matthew R | 1/9/2016

We can't fault any part of our experience at Dreams in Elgin. James at the store couldn't do enough for us. We were given as much freedom to explore the store as we needed and he was on hand with lots of information and experience when we were ready for a demonstration - plus a well made cup of tea and some biscuits! James showed a genuine interest in us as people rather than just a potential sale and, on learning that we're moving to the area later in the year, gave us plenty of advice and history about the surrounding area as well as the detail we needed to ensure our purchase is delivered when required. This showed a great personal touch that proves the small things go a long way when it comes to customer service. We left the store feeling confident that we can look forward to many nights of good sleep and having found a store we would be happy to give our future business to. We will certainly recommend Dreams to our friends and family.

william

By william | 1/9/2016

dealt with my order with a highly efficient team, very satisfied indeed