Dreams - Elgin

Alan was fantastic been kept down by a supplier and needed a bed straight away . My 86 year old dad was moving into sheltered accommodation

Alan was a great help taking us through our choices

I love the machine you have! In just few minutes we got list with the best mattresses for us and we found the perfect one. And the stuff is very helpful too knowing all the answers we need. I really enjoyed the process of choosing new mattress.

A man called Alan served us,he asked all the questions about what we wanted and was looking for,very pleasant had a laugh with us,very helpful indeed!

We bought a king sized tv bed and mattress for my daughter. I must state, that Alan the salesman who I dealt with was fantastic in every aspect of the sale. Alan was very professional from my initial meet and greet and through the sales process to my enquiry to TV beds, and then onto the successful completion of a sale, he demonstrated exemplary customer service and product knowledge. The non pushy honest sales approach process regarding product and service with insurance products etc he demonstrated led to me successfully purchasing a new bed and mattress etc at the dreams Elgin store. This is the first time I have bought any products from dreams, but I would highly recommend the dreams Elgin store. And I would certainly share this buying experience I have recently experienced with family and friends and definitely mention to discuss all their bed buying requirements with Alan the salesman. Alan was fantastic in all aspects of the sales buying process at dreams Elgin, and is a true asset to the the dreams Elgin store and business in general. We as a family are extremely satisfied with the overall experience we had at Dreams of Elgin.

Even though the staff member was relatively new, they were very helpful, knowledgeable and informative and able to provide recommendations based on my needs and feedback from the beds suggested by the Sleepmatch system.

The sales person was very knowledgeable on the different mattresses, giving me time to try out the products. Made sure that I had a pillow when trying the mattresses. Asked questions that was relevant to making sure that I chose the correct mattress. Was very approachable and friendly.

Greeted at the door and helped throughout

The sales assistant was helpful without being in your face the whole time, she allowed us time to try mattresses on our own and didn’t try to hurry us.

We needed advice on bed frames and headboards and this was given in a friendly knowledgable way. The Salesperson recommended the insurance cover for our purchase but did put pressure us to buy it.