Dreams - Elgin

We were served by both John and Rebecca,and the help and friendliness went far above standard,they were both absolutely brilliant. We were offered a lovely cup of hot tea which was very welcome as it was a cold snowy day,(John makes the best tea ) He was very professional at his job and suggested we try out various beds pending what we were looking for. They were very warm and friendly and welcoming ,really good old fashioned service which you don't get a lot off these days, They are a credit to Dreams,xxxAnne and Ron Anderson xxx

Had a specific mattress in mind. Able to try out others too.

Louise was really helpful during our visit to the store. She met us as we made our way down the first aisle, on knowing our need, she directed us to the green part of the store. We had plenty of time to try out beds, take on board the financial implications and understand the specifications of each bed. Once a decision was made, Louise made a cup of tea which was really welcome after a hard day's work at school! She then talked us through the order process, explaining carefully and fully each stage. The overall experience was very relaxed. We have the exact product which suits our need. We also have some extra items to welcome the new bed when it arrives: duvet and sheet. We have also been offered a pick up service for the old bed which had been a concern, both from a logistic angle and also from an environmental one. A dream fun visit to Dreams!

Always a pleasure to visit this store. Highly knowledgable and caring staff.

Louise was very knowledgeable about all products

Attentive but not intrusive or pushy service by Becki, knowledgable and happy to be patient to allow us to browse the products she introduced to us. She listened to our requirements and introduced only suitable products.

We were very satisfied because the assistant were friendly, patience and explained us everything. Price was fine and we recommend that shop.

Sale lady could not have been more helpful and stor manager came over and had a chat as well was very pleased with service in Elgin store

The sales consultant, John Lumsden, was extremely helpful and provided us with over one hour of his time as we evaluated multiple bed, mattress and pillow choices. Very impressed with his knowledge and customer care style.

Becki had such good product knowledge, I valued her experience and attention to detail. Becki was also sensitive to our specific needs and gave suitable time for reflection and personal thought and discussion. She took care of our comfort and offered refreshments all of which was a natural support and not sales push.