Dreams - Elgin

Needed bed base before we moved home. Assistant arranged for product to be delivered to our new home and gave details and contact numbers for a branch nearer our new home for additional needs. Very friendly, interested and helpful

Very helpful and able to assist instantly with requirements.

Good value for money and friendly staff

Louise was very knowledgeable. She suggest we try the mattresses with the pillows. We sampled 3-4 till we got to the one we liked. Explained the different structures of the mattresses, the care they needed to prolong their life. After a bit of small talk she asked if my husband was Military (which he is) she said we’re intitled to another 10% Military discount to our delight. The finance was straight forward to set up. Also with my husbands job it does require us to move every few years so she suggested taking out bed cover in case there is any accidents with removals. While we were finalising the order, the staff put a dvd on for our children who sat peacefully on the TV bed, while myself and my husband finished the order. The staff were very sympathetic and we also got a coffee. Really happy with our experience today

We went in not knowing what we needed and what was best for us but thanks to Louise in the Elgin store it was made clear and she made the bed shopping experience fun and enjoyable explaining exactly what each product was best for

John the store manager was so friendly, not pushy and answered all questions we had - no matter how silly they were. He gave us lots of time to try the beds without hovering and when we finally decided on everything we wanted he got a quote quickly and before we knew it we had bought everything we had wanted at a great price. 10/10 for John, he was brilliant.

I was met straight away by an highly competent and friendly assistant, who gave clear explanations as to different mattresses I was encouraged to try different mattresses and was assisted in every step of the way in buying my mattress. I was highly impressed by the entire buying experience and would recommend Dreams to family and friends.

Our customer server Becki was really helpful, friendly and welcoming. She wasn't 'pushy' but answered all our questions knowledgeably and helpfully. She gave us a lovely cup of tea too!

Assistant was knowledgeable and was very willing to give advice and recommendations without putting any pressure on me to buy, which in fact would have had the opposite effect.

The staff were extremely friendly and very attentive without being overpowering. We felt very relaxed in the store. A little pricey, and probably could have found similar items on line for less, but I believe in supporting local businesses. Would like to have seen more choices. Still the shopping experience was great and we wouldn't hesitate to either return or recommend. Great Job.