Dreams - Hedge End

Dale was very friendly, helpful and efficient. Explained each product and differences. Didn't rush me in making decision.

Tom at Hedge End was helpful and knew his stuff

Carl gave us an excellent first experience of Dreams. He is attentive without being overbearing, giving us all the help we needed but also giving us space to discuss things. He is a great asset to your company.

We were greeted by Carl at the Hedge End store who showed us to the specific bed frame that we were interested in having previously researched on-line. Tommy took over to assist in purchasing a mattress for the bed frame and tried several with our pillows!! The whole experience of buying our bed and mattress was so easy and the service was excellent. Thank you Guys!!!

Very satisfied with the product, friendly staff we we offered a drink and made to feel welcome. The staff member that served us done her upmost to meet our needs. All done in a timely way and given a date of delivery before we left the store.

Time was taken to evaluate our needs and we were given assistance and patience to make our own decision without any pressure. We were helped primarily by Chloe and then Jim who were very knowledgeable. Our only disappointment was the guarantee period for the product and trying to sell us a warranty as we would have expected a longer guarantee on the high quality mattress we purchased.

Very friendly staff from the start. Enjoyed the mattress detection experience which enabled us to understand a target selection of goods. Though I must confess we were invited mainly to look at the upper side of the price range. Probably a positive given that the mattress should last longer and help with prolonged back pain. We were very well looked after from entering through to trying out beds - all the way through to buying. We were looked after by a Sophia in the Hedge End branch who was very knowledgeable and helpful. Thanks!

Polite efficient staff.

Was given just the right level of attention (not too much, not too little - allowed to browse and play with the sofa beds but discretely offered assistance at the right moment). We were both offered bottles of water each as it was hot behind the PPE. Jim (James) was helpful and attentive - an excellent customer service focused employee.

Your staff at the hedge end store were super helpful, Chloe knew her stuff and helped us to come to the right choice of mattress. Also Tommy then helped us with the ordering so all round a great buying experience Thank you