Dreams - Hedge End

The bed I wanted was 20% sale so I took the 8 year cover plan out aswell for peace of mind . Staff were very helpful and pleasant

Liked the mattress reader, good COVID precautions and really helpful and friendly staff

we rate our experience as Highly satisfactory as I genuinely can not fault our experience, we were greeted by Elisha who was knowledgeable, friendly, wore a mask correctly the whole time, she was helpful, fully answered every question we had, did everything in a timely fashion, gave us enough time on our own in between trying each recommended option. I do not say this lightly but it was the perfect experience and would definitely go back to Elisha in particular! we left very satisfied with our purchases.

We were greeted by a friendly face and directed to the area we needed. Chloe was very helpful showing us the options in our price range and then after choosing the mattress we required, Dale placed our order. He was very friendly and professional and we left feeling a very valued customer.

Great team and service

Sophia was very helpful but not too pushy

The store was bright and clean, with an excellent range of beds. I was greeted warmly by Tommy after I had been there a few minutes. I hate being pounced on the minute I step over the threshold. He listened and remembered what specifics I had given

We were greeted by Jim who enquired as to what we were looking for. We explained and were shown items that we had seen on line but wanted to see them in the shop. Jim explained the workings of the sofa bed we were interested in and the discount to be applied. The double beds were shown and we were encouraged to sit and lie before deciding. All our needs were met and we were offered coffee or other beverage whilst choosing. We had the extra cover explained and the cost of putting the sofa bed together along with removal of packaging. We were treated like royalty by Jim and the whole experience was amazing. We will not entertain going elsewhere in future as the service we had was brilliant.

The colleague who assisted us was very friendly and professional. We did the "bed test" and then were shown to the mattresses that matched the results of our test. Our assistant was very knowledgeable about the products and was the appropriate amount of 'involved' whilst we tested them out. We need delayed delivery of our purchase and she was more than accommodating to our needs and helpful in explaining how we could amend our delivery timeslot if needed. Very happy overall.

Went smooth and easy, staff was helpful