Dreams - Hedge End

Recently brought a new bed and matress from here had good service from jack who also very knowledgable helped us to choose the right matress for my partners bad back

Both members of staff were knowlegable without being pushy. When asked any questions,they were happy to assist and more importantly able to work with a smile.

Claire the assistant and her manager Claire , we’re so helpful and friendly. Both sent out of their way too meet my needs Excellent service I would not go anywhere else .

Highly Satisfied with the experience purely down to the assistance received from your staff.

Visited twice before placing an order. Both times I was served by Tam, who was a great mix of competent professional and helpful friendly guy.

James was the salesman that helped us and even though the store was very busy he listened to us and provided recommendations and just did a great job. The mattress will be with us in a month but his great service means it doesn’t seem like such a long wait! Would be happy to shop there again and recommend to my friends and family.

James was very helpful and knowledgeable. I had already selected what I wanted online and he took me straight too it. He gave us lots of info about the products and talked about the variances in the different choices and the benefits of each. This helped us to select exactly what was right for our needs.

Very helpful staff, offered water and informed us that there was a short wait whilst other staff were dealing with customers

The friendliness of the staff and the atmosphere of the store it what we really liked. We did go into benson for beds first and we did not like it in there as the atmosphere was gloomy seemed unclean and unsanitary relying on costumers just to know their policy and we were not acknowledged by the staff. In dreams we were spoken to very quickly and helped, it was extremely clean (staff spraying beds we were given our own pillows) and we were offered water which was a nice touch. Jim the store manager was excellent and Alicia was lovely it was all very relaxed and you could have a laugh with them.

Staff were very knowledgable and efficient. Clare who was new to the store was very friendly and immediately sought assistance from Jim the manager when she was unsure of something. Paperwork and ordering process was conducted efficiently and professionally. Could not fault in any way. Disappointed that order process takes 7 weeks but when explanation given that mattress was made to order, we understood the timing