Dreams - Hedge End

We were greeted by the store manager Jim who was very friendly and approachable. We had been to competitor stores and both said we would rather buy from dreams down to the excellent customer service

Customer service was excellent, we were able to take our time to decide what products to purchase and was not put under any pressure to hurry up or into buying something that we did not want.

Very friendly and helpful customer service. Made 2 visits on 2 seperate days as we were unable to decide whether to change the size of our bed or just buy a mattress for our existing bed. Staff ensured that the staff member who assisted us on day 1 (Aisha) was available to assist us on day 2. Managers and staff very accommodating and helpful throughout both visits. Very satisfied

We were greeted by a lovely lady called Claire, and although she is fairly new to the store, was completely professional and helpful. She assisted in finding the right products for us. We were also assisted by the deputy store manager (another Claire), who was also extremely helpful.

Excellent service

Excellant customer service and prices

Wonderful welcome, excellent knowledgeable staff.

From entering to leaving the store we were extremely impressed with the overall experience. We were greeted by the friendly manager and offered ppe to use whilst browsing. We found the mattress machine helpful with our selection also. The store was bright, cheery and felt clean. The staff were very attentive without being pushy. A lady called Claire dealt with us and our subsequent purchase. She was lovely, smiley, very friendly and answered any questions we had without hesitation. Her manner and made us feel comfortable with our purchase and we had our order complete in no time. We were given bottled water whilst in the store as it was quite a warm day, thats a nice personal touch. Thankyou. Please pass on our gratitude to the store members as a whole. They are all a credit to the company. Well done. X

The person the served me took the time to understand what I was looking for and after seeing a few with him and knowing that wasn’t quite right brought one up online that they didn’t have in store that matched what I was looking for that I purchased

Salesperson was very helpful and knowledgeable and there was plenty of beds and mattresses on show.