Dreams - Hedge End

Friendly staff, I felt safe (Covid), good selection of beds/mattresses. Staff member was knowledgeable. I did not feel pressured to make a decision. Lots of options were presented to us and we were able to take our time.

Very satisfied with our overall experience, especially the member of staff who dealt with us. There knowledge and understanding of our needs helped us to make our choice very quickly and the use of the sleepmatch. Will definitely be recommending dreams to family and friends.

Harriet the sales assistant, was highly efficient, knowledgeable of the products shown us, and very helpful. She had fabulous customer service. Also, I'd like to mention the store manager, Jim (I think) who was equally helpful and pleasant.

We were greeted with a friendly face. The staff were very knowledgeable. The staff gave us time to decide & there was no pressure.

I was extremely satisfied with the service I received from James A in the hedge store. He made the whole process very simple and stress free and was extremely knowledgeable on the products. I didn’t feel pressured at all either which was great. I came to the store quite late and near closing but we still managed to get my order through which was excellent. 100% would recommend the Hedge end store again and James A especially.

Knowledgeable friendly and not pushy

Lovely young lady gave me her full attention. So helpful and wanted to be sure I had fully tested and tried the mattress to be sure that I was happy with my choice. All socially distanced and sanitised. It was a very pleasant experience.

Young man who served me was friendly and helpful. Also two young girls were nice and friendly, left shop feeling good.

The sleep analyser bed was amazing, fantastic peice of equipment. We found the perfect bed for us. The chap assisting us was friendly, understanding and showed a selection of suitable products. We were not judged on our appearance or age, and the staff were friendly to our 3yr old son. We were offered free bottled water, and paper/ pencil for our son to draw.

Kieran welcomed us through the door and immediately asked us if he could help, we were shopping for a mattress and having been married 10years had never bought one for ourselves before so wanted to get it right. We had the kids with us so it was a balance of information to select the best one but also keeping the kids entertained, Kieran even let them jump on the beds!! (Shoes off). Overall very happy with the service we received I wasn’t expecting it and was a pleasant surprise. Well done to Kieran and the team at hedge end, very impressed!!