Dreams - Hedge End

Susan- Sales assistant that was dealing with us while looking for our perfect bed was absoloutely FANTASTIC. Took her time and listened to our needs such as comfiness of the bed as well as how much we would idealy want to spend on the bed and mattress together. She had a good knowledge of the items and took her time to make sure eveeything has been processed correctly on their system when ordering. She offered us some refreshments- water. Jim the Store Manager was abocoloutely fantastic too!! Overall our experience in the Dreams- Hedge End store in Southampton was very enjoable and we left happy with the experience as well as a brand new bed which is being delivered in few weeks time!

Once we arrived we where greeted by Harriet who was very friendly and welcoming into the store.we felt at ease with her and there was no pressure from her to buy anything.she explained and answered any questions with ease and we also had a good laugh with her.we left store to look at other mattresses next door in bensons but the service was awful so we went straight back to Harriet in Dreams and ordered what we wanted.in all we where very impressed with the customer experience from Harriet.

Store was well laid out. Staff were knowledgable and the customer service was exceptional

Very efficient service . Helpful advice to assist chosing correct product. Helpful assistant.

It was very welcoming.. we had help to choose our mattress and claire was amazing at helping us and putting us at ease when we didnt have clue what we wanted. We found the best mattress for us and then picked a bed frame which claire knew all about.

Helpful assistance, overall good quality items. Bit pricey but hopefully worth.

Kieran was very professional and his knowledge of the products was top drawer and we were 100%. Sure we chose the correct mattress 👍

We felt very welcomed in the store. Our server Kieran was extremely knowledgeable and helpful, wasn’t too pushy and allowed us to make the decision. We also got to use the mattress selector which was a nice added touch to the selection process. All in all very satisfied with the experience within Dreams.

The 2 guys and helped (store manager and I think the other James) me and my girlfriend in the Southampton, Hedge End store were brilliant. Excellent knowledge of the products and 5* service. Ps, sorry for the 15ish minutes overtime.

My first contact was phoning the store to check they had the mattress I wanted to try, the sales assistant was polite and efficient, confirming they had the mattress in store to try. In the store I was approached by a sales assistant who was polite but friendly, she asked if I needed help and directed me to the mattress I was looking for whilst explaining about the product. She then supplied me with a pillow and disposable cover for hygiene and COVID compliance. She then suggested other mattress options and showed me the ottoman beds which I was also considering. After I tried the mattress the assistant discreetly fogged the area which I was impressed with.