Dreams - Hedge End

Excellent service, Kieran, our assistant, was very knowledgeable and spent all the tine required to find the correct bed and mattress. He was excellent, made us feel very comfortable and ensured we made the correct final decision on our purchase.

Great service from Kieran at hedge end Southampton, gave us great information very helpful

Great friendly service. Easy to find the mattress I wanted having looked at the website before hand.

On entry to the store we were greeted by a sales assistant called Kieran who approached us just inside the entrance and explained the company’s and government Covid 19 regulations ,we were asked if we would like a drink which was given to us very professionally Next we were issued with guide lines to using the protection items for testing the beds we were interested in , Kieran proceeded to show us the beds we were interested in along with a very good detail of their makeup and it was very good. Time did not seem to matter to him and we were not rushed through the procedure and answered our questions We purchased our bed and the sale was concluded in a first class manner Can not fault dreams

Knowledgeable friendly staff

From the very start it was a lovely experience. I am always anxious about having to deal with over-bearing sales people. This was just not the case at all. Tim made us feel instantly comfortable and relaxed. The amount of time Claire spent with us really showing interest in our needs made us feel listened to. She was so helpful and clear.

I have never bought a new mattress before and I felt they understood my needs

Sales agent was very knowledgeable and friendly.

Elisha was very quick to understand what I was looking for and pointed me in the direction of some suitable mattresses. She was right as I found the perfect mattress at the perfect level of comfort. She was also very helpful when offering to provide the size information and availability. I decided to go ahead with the order and again Elisha was extremely helpful. I took out BedCover which she also explained very clearly. The store was incredibly clean and all the staff took extra care with the explanation and procedures for trying a mattress, providing a disposable cover for the pillows etc. I was very impressed with the store, it was a very friendly atmosphere and Elisha had just the right amount of presence and gave me space and time when I needed it. Thank you!

The sales assistant was very knowledgeable and gave us plenty of time to make our decision.