Dreams - Hedge End

Tam was amazing his customer service was spot on he went above and beyond for us the only downside was when we got home we wanted to add sleep motion but the store couldn’t help us add this on it meant cancelling the whole finance and re doing it so we now can’t have sleep motion

The young lady who served me Elisha i asked her a question, she was not sure so she went and asked report back excellent

We were really happy with our visit to the Dreams store in Hedge End. Firstly they had much better cleaning and social distancing procedures in place compared to other stores we went in to. You were given your own pillow with a cover and beds were being sprayed after having been tried by other customers. We were assisted by Keiran who was incredibly patient with us seeing as it took us over a week and 4 visits to the store before we got a hold of our indecisiveness! He recommended we do the sleep match and he took us through our options and was very knowledgable about the products even though we decided to ignore it and choose a completely different mattress! Every time we came back he was there to greet us and didn't care that we wanted to try a different mattress each time! By the end of our week of great deliberation we had pretty much made a new friend, so much so we thought we better put him on the Christmas card list this year. He'd even taken advantage of the hairdressers opening and got a hair cut for the day of our final purchase! There was a great relationships between colleagues as others were always happy to help should Keiran be busy. Thank you for all your help.

Keiran was friendly and let us get on and test out the mattresses by ourselves without feeling pressured. He also managed to get us some extra discount and extras too :)

Knowledgeable staff Clean Helpful and went out of their way to help and get best price

We were able to test all of the mattresses. Nothing was a problem. All our questions were answered. The sales person didn't rush us and he was very polite and not pushy.

Quick visit for a new mattress cane out ten minutes later with a comfy mattress. They even helped carry it to the car.

Tam was particular helpful, very good with our child and very knowledgeable about the beds. The store was clean, and was being cleaned, nice and safe, lots of space.

Tam and Jim were very friendly, open and honest really helped us when we have no clue abouts beds

Very quick and easy to purchase the bed and mattress we wanted, the assistant was new (had only been there a week) but was confident and helpful as well as friendly and knowledgeable!