Dreams - Kirkcaldy

The manager was really friendly and helped make my husband and I feel at ease trying the beds that suited our needs. He gave us the time to really test the different mattresses and make the right choice for us.

Julie the member of staff who assisted was very friendly, professional and knowledgeable about the goods in the store and a great help to me

Colleague, Clare, was very helpful and took time to understand our needs and wants. Was knowledgable about the products and friendly.

Our store assistant Sean was so nice. Polite and friendly and very informative and We did not feel under preassure. He offered us refreshments and suttely gave us privacy to discuss our choices in private. He was understanding of our budget and helped us to find the most suitable mattress for our needs without any preassure.

We were extremely well catered for. We left for coffee to consider our choices, there was no pressure and when we returned, we were supported by the staff member who served us, knew our requirements and we concluded our purchase. You should be delighted with all of the staff we interfaced with in the store. Most helpful.

The sales assistant was friendly, knowledgeable and approachable. The technology to assist in selecting a mattress was outstanding.

The assistant was very knowledgeable about products that were available for ourselves. Knew what we were looking for after using the sleep match system. He didn’t just take us to the most expensive mattress and then worked his way downwards, Took us to a mattress that suited our needs.

Customer service was excellent. We were given lots of opportunities to try different mattresses and did not feel rushed or pressured at all. Sales assistant had good product knowledge and was able to answer questions and give advice.

Service good staff member very helpful and understood what I was asking for.

Our sales assistant Aaron was extremely helpful in our search for a new bed. We were unsure as to what mattress type would best suit our needs. Aaron encouraged us to use the Sleepmatch technology and then led us to the suggested mattresses for us to try. He then showed us a variety of bed frames and head boards while advising us about the current deals within the store. We were also allowed to try different pillows, which we added to our purchase. Overall, the service was very professional with good COVID measures in place and who could refuse a free coffee!