Dreams - Mansfield

friendly staff, if they did not know the answers to our questioned they found the answer by asking another colleague, listened to our needs, did not feel rushed or under pressure

Chris the gentleman that we spoke to was brilliant. He was patient, informative and came across as a very honest person. I have in my experience found that some sales advisors will "tell you want you want to hear" Chris advised us on three products. Different price ranges. We was unsure but after telling him what we liked and disliked about them he found us a forth mattress still within our price range that we purchased. The whole experience from start to finish was a positive experience. Which I feel when spending the amount of money we did you should walk away feeling stratified. I would recommend Chris to all my family and friends. If all your staff are trained to the same standards then I would consider your company one of the best.

The staff were excellent and offered a great quality of customer care. Louise served us and she was very professional yet very approachable. She made us a drink which is a brilliant touch because you did not feel rushed with such a big decision. The other girl Claire was just as friendly, professional etc. it was really nice to deal with them and they made you feel welcome. Even when we had to change the length of the bed because 6’6” was ordered and ours is 6’3”. It was done over the phone with Claire and she was so helpful and sorted it out quickly.

Received a warm welcome. Wasn’t pushed into anything. Helped us with knowledge and the right product for us.

The knowledge of the young lady that served was excellent. They were able to track the mattress I purchased from there last time which helped my decision. Everything was very safe most impressed

Friendly knowledgeable staff made shopping experience very pleay

The sales advisor was so knowledgeable and helpful. Nothing was too much trouble and she genuinely wanted us to get a bed we would be happy with.

Staff were very helpful and accommodating

Great customer service provided.

Look after from the moment of arrival and felt a valued customer. Love the bed experience to determine the right mattress for sleeping patterns. Staff (Amy) very helpful and determined to get us the right mattress and bed , had the Knowles and experience all the way through our time in store.