Big O Tires

Every employee takes the time to explain issues and recommendations without making me feel stupid for not knowing terminology of mechanical repair procedures.

Greatly appreciated getting the job done

I was traveling through from out of town and needed a tire repair. I stopped at the Lees Summit store and asked Mike about getting it repaired and he said he would get me in next. After looking at the tire he notified me the tire was in poor shape, which I knew. Without any pressure he suggested a couple options in the event he couldn’t repair mine. After considering it I went back to him with more questions and he gave me the information and walked me through what I needed to make a decision. I asked him to go ahead and replace all four tires and within minutes he had several of his team members changing them out. I didn’t expect to buy four tires today but I was impressed with how Mike just gave me the information and let me decide, and acted quickly to get me on the road again once the decision was made. It was an overall good experience!

Entered appointment request on a Saturday and was called back within 20 minutes of the request. Helped with a friendly attitude and was very quick! I messed up the wheel size - but no worries - David ordered the right size for me and we got it all done the next day. Grateful for the quick friendly service from everyone at the shop.

How quickly they fixed my tire. And it did not cost me anything.

Very friendly manager and assistant manager, I’ve been a customer for years and this is the best experience so far

Met expectations

I came in with a flat tire. The associate noticed I had belts showing on the inside of the tire and did not feel it was safe for me to proceed in driving. He was genuinely concerned for my safety.

Customer service here is excellent. Always easy to get scheduled and staff always works to provide information and applicable discounts where available.

They were right on time with everything from start to finish