Big O Tires

The paperwork stated there was a safety and vital fluid check with the service but there was no effort either verbal or written to report the findings. No recommendations were provided. So it is difficult to know whether these included checks were actually done. Otherwise it was fine.

Took too long on 1 service. Waited 20 minutes to get checked out after the other service.

Wait time. Everything else was excellent

When I came to pick up the vehicle after the repairs were done I stood at the counter for 5+ minutes before someone was available to get the paperwork and accept my payment so I could pick up the car.

Broke a piece on the.lug nuts

They are nice and they are good what they do. I will definitely go back for my next service and I will definitely 100% continue going back! I will recommend my friends to go to Big O tire

Everything was great, but there was only one tech working and it was very busy. I know people call in sick, and these days it can be hard to find enough full time workers, so I understand. But waiting almost 2 hours for an oil change that was scheduled seems excessive.

Easy in/Easy out.

Put the valve stem caps back on my car. Put my seat back like you found it. Let me know how much longer it will be until my car is ready.

I was charged $23.96 for TPMS service kits but the desk clerk couldn't explain what that was. She told me that was valve caps. Which in no way was true. My truck still had the old weathered caps on it when I picked it up. I was also charged $25 for shop supplies. I couldn't be explained what that was either. I would think the supplies would be figured into what is charged for mount and balance. I worked for Big O while in college and there is no way we would've gotten away with just saying I don't know when on someone's bill.