Big O Tires

I scheduled my appointment and ordered the specific tires I wanted that fit in my price range. Those were not the tires that were put on my car. The tires that were put on there were $100 more expensive. I was not called about this change or I wouldn’t have gone through with the appointment. That was over $400. And that was money I did NOT have extra to spend. Not happy.

Verify stock before coming in for appointment. Go through additional costs before performing any work. I did receive a discount but ultimately had to pay more than expected.

Tire pressure was not sufficient after install. Should have been 35psi all around, lowest tire was 28psi and highest was 44psi. Would've been nice to have a decent estimate on time especially since I had an appointment. Setup an appointment online but showed up and they hadn't ordered the tires even though they approved the appointment.

I recently visited Big Tires for a tire purchase and was pleased with the overall service and staff's friendliness and efficiency. However, my experience was marred by a significant oversight in their knowledge about the details of an add-on, specifically the roadside hazard coverage. While the service and staff were undoubtedly courteous and helpful, their lack of understanding regarding the coverage left me frustrated and disappointed. Roadside Hazard Coverage, I was assured by the representative that it covered "everything," including the Tire Pressure Monitoring System (TPMS), with only minor exceptions related to labor costs. This reassurance led me to believe that my TPMS would be fully covered, and I made the purchase based on this information. Regrettably, almost two months later, one of my TPMS sensors failed and I was told it was not covered. I would recommend that Big Tires take steps to enhance the training and knowledge of their staff members regarding the specifics of various add-on coverages. Providing accurate and comprehensive information to customers is crucial to building trust and ensuring a positive customer experience.

The mechanic that plugged my tire left oil spots on my interior. I found a drop of oil on my middle console, inside my door and on my steering wheel. Also, I can tell that he was a "sloppy" mechanic and didn't really take the time to clean after himself or his work. I found a white substance on the sidewall of my tire. This could easily been wiped off with a rag. The little things like that makes me skeptical of his quality of work.

Stop trying to get over on females,especially black females.

Price of the tire I needed was not priced online. I ordered the tire and when arrived to the location the tired was almost 100$ more than any other store I was quoted online. Reason I stayed at big o was bc we needed it done quick and big o had the time. I asked for price matching and associate David R said “we don’t do that”. Highly disappointed

Have the tires that were ordered. Don’t substitute and upcharge without consulting the customer. Complete the service anywhere close to the time you quote.

Don’t leave a car sitting in bay while being worked in for a few minutes then sitting long time. Not making me wait about 3 hours just for new tires.

Would be good if the store manager could get up out of his chair and actually ma age his employees. No sense of urgency by employees to finish a job in a timely manner.