Big O Tires

When i make an appt i expect to get the work done timely, not 6 hours for an alignment. Was told car would be ready in 45 minutes arrived and an additional 45 minutes was needed.

Back in January, they barely took the coupon, after they said they would on phone. I went back April. since I always go there. When I came into bldg for my appt, girl told me "we don't carry that oil. It will cost more than coupon." I told them, when I made the appt, what coupon I had, they said OK. First prob. They took car in 20 min after my appt, I saw him change the oil, never checked any fluid levels?, back car out. 2nd 3rd prob, I told Manager he didn't rotate tires. Worker said, he did to my face. Manager asked me if I wanted him to put car back in. I said "well yes" so he moved tires but did not rotate properly. ? Very upsetting. So disappointed. change of hands? I also had a "free oil change" from 2022 was not accepted in Jan 2023, Makes me sad I was treated like this after years going to there.

I made an appointment and chose the tires that I wanted online, and got a quote. When I got to my appointment, he couldn’t find it and I had to show him the appt and tire type on my phone. He then told me that he didn’t have those tires in stock. I had to go with different tires and it cost me $200 more than my quote. I got a call while they were changing the tires and they said my oil was low and would I want them to change it. I informed him that I just had it changed less than 2 months ago and I asked how low it was. He put me on hold for a minute and then said that he checked it again and it’s not low, just dirty. A hour later, called to tell me I needed new struts and unsuccessfully explained why. I felt like he was just trying to squeeze me for repairs that weren’t necessary. We won’t be back

I have had my oil changed several times with tire rotation and never paid over $30 dollars and this time oil change alone $85. After much discussion with Kevin he finally brought the price back to where it should have been in the first place. I never questioned in advance what the cost would be since I just had the oil changed in September. Price went fro $30 to $85 without a tire rotation. Can only imagine if I had asked for the tire rotation.

Made appointment in advance & upon arrival did not have me scheduled. Overcharged me for fluid and air filter. Had low tire that was not filled up. Prices were not discussed when person called and told me I needed fluid & air filter. Assumed fluid was being topped off, not flushed. Will not be back at Big O for anything. Will go back to Ford for all my service needs.

Dropped my vehicle off at 10am for an alignment, truck was ready for pickup 2 days later. Tech tools needed to perform alignment work were not available(to pull tie rod end loose) as they were locked in a box of a technician that wasn’t there that day. The following day, it was discovered a lug was cross-threaded and they did not have the size of tap and die needed so my vehicle stayed a 2nd night. When I arrived to pick my vehicle up I was told it wouldn’t start(a new issue, never had that happen before bringing it there and the battery is relatively new). The whole experience was a debacle and I was surprised that tools needed to perform and alignment or lug repair at a tire and wheel store were not available.

Do the work in a timely manner.Keep customer updated on progress. Don't lie about what's taking so long (you have electric brakes). Kevin Harper. It took over 5 hours to complete brake job and oil change

A few months ago I bought 4 tires. These tires are supposed to be guaranteed for 3 years. One of them was losing air. I filled it up. And it lost air again. I brought it in and the guy said they couldn't find the problem. He then said if it makes you happy I CAN PUT A NAIL IN IT SO YOU HAVE A REAL PROBLEM. It is my opinion, if there is something wrong with the tire and you do not have the ability or motivation or whatever to fix it: I should be given a new tire that does not leak air. And you can have my "nothing wrong with" tire to do with whatever you want.

When you schedule appointments I can see not being able to start right away but when customer is waiting for car & its 1.5hrs & still won't start for 1.5

Give accurate quote that matches final cost. Make proper repairs the first time to avoid repeat visits and the client paying for a new tire when it did not resolve the issue. Ensure you re-sync tire TPMS when done with serivce.