Big O Tires

Staff should be more professional when they have been spoken to respectfully about their lack of communication and customer service. Especially, because I had to wait with my vehicle and I was unable to leave the facility where the store associate made me feel very uncomfortable with his passive aggressive behavior and words.

There's too many problems with this visit to write. I have filed a complaint with corporate office and am really hoping to hear back. It starts with them losing the tire tool and somehow took the lock lug nuts off and took it up on themselves to put ones that don't match or lock on! That is not ok!!! Never once did the store manager call me like I was promised. TERRIBLE customer service!

Tire tech, or any tech needs to be specifically giving feedback if they find an issue DURING the service, esp if customer is waiting. Inexcusable to toss a lug nut in the cup holder, not replace it, and expect customer not to notice. It's bad practice to have the service writers as the quality assurance to inspect the mechanic work. If you can't hire qualified mechanic techs, close the location. High customer safety issues with the tire tech/mechanics at this location

Have professional attitude and quit eating your breakfast on the customer service floor and assist customers in a timely matter. Do not accuse the customer of being racist. Do not lie to your supervisor when confronted about poor customer service. Take responsibility for your actions and represent Big O Tires more professionally.

Took car for vehicle inspection. Gold needed new brake pads & rotors, plus brake light. NO rotors needed. Took car to dealership to fix light. Working. The initial charge for brake pads $80. My bill BECAME $239.72!!!! For Brake Pads & Labor??? I brought new brake pads!!! OUTRAGEOUS!!! Hoped for closer service, but NOT THIS CHEATING TRASH!!!

Spent almost 3000.00 having brakes repaired, they replaced calbers, rotors, wheel cylinders, new brake shoes, new discpads have taken truck back 4 times still makes metal to metal sound when you stop, took back after first fixed, was told brakes are fine, drove for 6 months and took back was again told brakes are fine, took back 6 was later still making metal sound was told brakes were fine , was told needed new bushings on frame spent 650.00 more, still making metal metal sound at end of stopping. Took back again, was told they were fixed, still making same problem.

I had an appointment. When I got there, they took all of my information and had no record of the appointment. Then I waited 40 minutes before they even started my car and they said they had two cars ahead of me. That makes no sense if I had an appointment. Then after doing my alignment, they came to tell me there was an issue with my lug nuts. They sent out an uninformed person to show me the problem, and they showed me the back end of a tool. Not realizing that’s lug but was stuck in the opposite end of the tool. At the end of the appointment, I declined the Lugnuts, but I could not read the invoice. I asked for more information because I could not read what was scribbled on the paper. When I got to my car, I found that I was missing. I lug nut and they had failed to tell me that, even though I asked. The manager rectified the missing lug nut. But I couldn’t imagine why someone wasn’t told that even when they asked for more information.

My appointment was at 8:00 am. My truck wasn’t pulled in for service until 10:15 am. The tire installer installed the two drivers side tire’s backwards. The tire must be installed in one direction. Once the two tires were remounted the installer started to install the tires without balancing them. I had to yell at one of the service reps what was happening. At no time did they say “sorry” for that or the five hours it took to do the install. I had a TIRE PRESSURE SENOR WARNING on the dash and they never said they would install new ones. I got in the truck to leave and saw the light on. I couldn’t go back due to being there for five hours and waited until I could do this survey.

I bought five new tires on my daughters jeep. Paid for a three-year alignment package. Got home the vehicle was not properly aligned return the vehicle and they said they did not have time to to realign the vehicle on that day and asked to return it another day. They sent my daughter home in a vehicle that was not properly Aligned and told her to come back another day because they were too busy to do it today. This is unsatisfactory and unsafe.

There will be no next experience