Big O Tires

The communication between the staff and with myself should have been a Whole Lot Better! Also when the manager says he is going to call you back he should keep his word. When I made my appointment they said I could get a ride back to my home. I drove myself back and Caleb from Big O drove MY car back to the shop.

Put tires on correctly so my tires don't go flat after I spent 900$. Actually put tires on the right way.

I thought I purchased Michelin Defender 2 tires, but they installed Michelin Primacy Tour tires. Waited 3 hours at the shop and didn't realize they put the wrong tires on the car until I got home.

Caleb provided me a a quote over the phone for a brake replacement. The price was around $100 cheaper than my other repair shop. I questions this price but was told it was correct. When I paid for the brake replacement the price was $150 higher than the verbal quote. I was told their system doesn’t accurately provide labor calculations into quotes. They did take $50 off my final bill. So if you are getting verbal quotes, they likely don’t include labor. I highly recommend that you shop around and if you do use this establishment, get a written estimate.

I would like the Michelin tires I was going to originally going to purchase before being talked into buying The Big O tire brand.