Big O Tires

Know one is offering highly satisfied marks since the pandemic that I know of.

The brand of oil that was used was not the brand I've been using and was expecting. The oil that was used was a higher price than I expected to pay when I visited.

I wasnt notified that my car was ready. There was an oil covered hand print on my car and a shop rag left on my passenger seat.

I was satisfied I live the manager of this store Kevin - he left for a year or two a while back and it went down hill now it’s back to good business practices.

It was not explained about recycle price for used tires. Nothing was said about free alignment. I had my alignment done not to long ago because hitting coyote but would have been told som.

The paperwork stated there was a safety and vital fluid check with the service but there was no effort either verbal or written to report the findings. No recommendations were provided. So it is difficult to know whether these included checks were actually done. Otherwise it was fine.

Took too long on 1 service. Waited 20 minutes to get checked out after the other service.

Wait time. Everything else was excellent

When I came to pick up the vehicle after the repairs were done I stood at the counter for 5+ minutes before someone was available to get the paperwork and accept my payment so I could pick up the car.

Broke a piece on the.lug nuts