Big O Tires

Made an appointment on-line. I was there at scheduled time car was not looked at till 45 minutes later. Repair could have been done three times over in the time it took to get my car in. Why make appointments if your car isn't worked on at the appointed time. The front desk girl needs to stay out of the shop, I observed three times, her go in and flirt and distract workers from staying on task, putting on hand lotion and ask each of them to smell it. She also had nails so long she could not even hand my keys and receipt to me like a normal person. Your team is good at what they do but your front desk needs some help!!!! If and appointment is made it should be kept.

There was not enough comfortable seating in the waiting area.

I get discount cards in the mail but I didnt bring it in and I don't know if I got a discount.

It took over four hours to get four new tires.

Easy purchase

Know one is offering highly satisfied marks since the pandemic that I know of.

The brand of oil that was used was not the brand I've been using and was expecting. The oil that was used was a higher price than I expected to pay when I visited.

I wasnt notified that my car was ready. There was an oil covered hand print on my car and a shop rag left on my passenger seat.

I was satisfied I live the manager of this store Kevin - he left for a year or two a while back and it went down hill now it’s back to good business practices.

It was not explained about recycle price for used tires. Nothing was said about free alignment. I had my alignment done not to long ago because hitting coyote but would have been told som.