Big O Tires

I appreciate the extra effort to complete all the service on my truck by the BigO mechanic team at the 7622 Wornall Rd. Kansas City, MO location. I had a full set of service work necessary for my truck and the team worked past closing to complete the whole service set. Great Job!

I am a regular customer of the Englewood Store. I’ve always had great service. I am new to the Wornall location. I was satisfied with the work completed on my vehicle at Wornall. However, my experience with the front desk person, Sharon Gross was not a pleasurable interaction. She was extremely rude and did not deliver quality customer service. This experience made want to drive the extra distance back to Englewood Rd.

Just can’t believe a tire costs so much!

I was very pleased with the service and the friendliness

Too long of a wait the first day. Only two mechanics

I had a tire that had a screw in it and it was not keeping air. We purchased these tires from Big O Tires little over a year ago. First I had gone on Sunday to get it fixed, but they were not open? I did not like driving on this tire. So went back on Monday morning. When I told them what I needed and could leave my car they said they were too busy and come back tomorrow. Again, I did not want to drive on this tire. So he suggested I go next door to another tire company and maybe they could get it fixed today. I told him I bought the tires there and part of the agreement was they would fix it without charge. So I just told him I was leaving it and I guess he could call when it was ready for pickup. Luckily, he did call later that afternoon and it was fixed and ready for pick up. I understand that they are busy, but it was just the fact that I felt treated unfairly. I really don't think I will ever buy tires there again. I just feel like it is an imposition to do any maintenance work on the tires. They want to sell you the tires, but for service????

Customer service

When I arrived to drop off my car, I had to wait about 5 minutes before anyone seemed to notice me. I was then told that I would get a call giving me an estimate (to repair a tire), but 5 hours later, I still had heard nothing and had to call. A technician told me my car was ready to pick up, but he had been too busy to call and let me know that. I didn't know what the cost would be until I arrived, but it turned out to be quite reasonable. My spare tire had not been returned to its storage well in the car, so I had to put it away myself, out in the cold, dark, rainy parking lot.

It took two hours for a tire rotation and alignment. The alignment adjustments were extremely minimal with only one setting needing changed. The vehicle sat idle for at least 45 minutes after the tire rotation with nobody working on it. Multiple people standing around talking.

Like I said before. How does a pair of $65.00 tires become a $200.00 bill? Because of all of the additional charges that you put on the customer. To me this is not ethical.