Big O Tires

More experienced technicians and honest ones who don't try to over sell you on things you don't need

You recommended an alignment so I had that performed. Now my steering wheel is not aligned when driving in a straight line. I received a text today asking if everything was great and explained my issue and no one has responded.

I went to pick up my car—was given price quote to replace 4 tires. I decided not to purchase the tires. I saw my ticket in the pending approval slot, and the word ‘up sell’ was written in marker on the front of my ticket. Disappointed

I won’t be coming back. My regular service shop (Trokey’s) recommended that I come to big o tires for a tire patch, as they do not perform that service. Though I was satisfied with how quickly BOT could tend to my issue, the service was overpriced, and our tire pressure monitor system is not working for the patched tire.

Went for oil change Only one other car there when I arrived Waited 1 1/2 hours for car Need to be faster than that

Sales associate called and told me my vehicle would ready in 30 min for pickup . When I arrived to the store my vehicle wasn’t ready for pick up . Which I had to miss work !!

Sales personnel could have told me that work could have not been done to my vehicle because of not having proper tools. Instead they went on and sold me tires and alignment

Well the situation has been taken care of. The two people that were responsible for my car not being repaired are no longer there! If it weren’t for Ms. Sharon I wouldn’t come back! Ms. Sharon is an amazing assistant!

I’m understanding is that the company no longer offer conventional oil changes just the synthetic oil.

Summary of the events: 1) I called the Kansas City, Missouri Big O Tire shop (#25046) on 10-27-23 to check on tire pricing and to schedule an appointment for 10-30-23. I was advised the cost for 4 Michelin tires (matching the original Acura RDX supplied tires) was $248 per tire; however, Michelin was currently offering a $140 factory rebate for 4 tires. So, the verbally agreed price was $852 plus applicable taxes. 2) I took the car (2018 Acura RDX) to the shop at 8:15 AM on Monday, October 30th and was advised that I should instead consider Legacy Plus tires for $202.99 per tire because they have a longer warranty period and were offered at a “buy four get one free” price. Expecting the total price would be $202.99 for 3 tires, I agreed, expecting the total price would be $608.97 plus applicable taxes. Because there was only one car ahead of me, I was advised that the wait would be between 1 to 1 ½ hours. 3) After 2 hours & 15 minutes, the car was ready, and the invoice amount was $826.00. Factoring the taxes ($80.75), waste disposal & shop supplies ($32.48), the tire purchase amount was $712.77 for 3 tires ($237.59 per tire vs. quoted price of $202.99 per tire).