Big O Tires

I spent 5 hours in the store while on vacation for a simple alignment inspection. I was informed at check-in that there were two other cars ahead of me but was not given any updates for 2 hours until I went up to the front counter. I was eventually informed that there was only one alignment machine, but I am still amazed that it took four hours to get through those two cars when it took an hour total once my car was on the blocks to do an alignment check and adjustment. Additionally, I do not believe that any of my other tires were aligned besides the one that was super out of alignment.

I will not be using Big O again ever. There was almost no communication but plenty of time they could have communicated everything to me. Secondary to this the signature on my printed invoice isn’t mine and two of the three new tires were over inflated and I had to fix them when I got home. One was 45psi instead of 32! Disappointing all around and nobody there cared.

We purchased tires there last year. Wife took it up for tire patch and rotation. They charged her $70. Guy said he looked up my account and still charged her. He changed his tone when I called. She had to drive back up and get a refund.

Communicate how long services take and then actually complete it in that time. Call ahead when it’s taking longer than expected. Complete all scheduled services the first time.

More honest pricing. Be accurate in terms of time estimates.

More experienced technicians and honest ones who don't try to over sell you on things you don't need

You recommended an alignment so I had that performed. Now my steering wheel is not aligned when driving in a straight line. I received a text today asking if everything was great and explained my issue and no one has responded.

I went to pick up my car—was given price quote to replace 4 tires. I decided not to purchase the tires. I saw my ticket in the pending approval slot, and the word ‘up sell’ was written in marker on the front of my ticket. Disappointed

I won’t be coming back. My regular service shop (Trokey’s) recommended that I come to big o tires for a tire patch, as they do not perform that service. Though I was satisfied with how quickly BOT could tend to my issue, the service was overpriced, and our tire pressure monitor system is not working for the patched tire.

Went for oil change Only one other car there when I arrived Waited 1 1/2 hours for car Need to be faster than that