Big O Tires

I specifically asked from the beginning if they where able to do an alignment on my truck so I wouldn't waste time if they didn't have the capacity then I can go somewhere else that was capable. They said come in and we'll check in person, an associate "checked" the truck and they said yes we can do it! Went through the check in process and all. Almost 2hrs later of waiting, "oh the mechanic said they can't do it". Unbelievable!

I went in to purchase a set of 4 new tires and an alignment. It was explained that the process would take roughly 2 hours. After waiting 5 hours, only the tire installation was completed and the tech lied and said they had completed the alignment when they had not. They still attempted to charge me for the alignment.