Big O Tires

Charge the price originally quoted.

Did not take my car at the scheduled appointment time.

No aparecía mi cita realizada en línea No tenían los neumáticos que solicite Demasiado tiempo para hacer el servicio Mi cita era a las 10 y salí más de 1430 Mejor atención. En san rafael

I made a 1pm appointment to check my wheel alignment. I noted I would wait for vehicle. By 2:07pm my vehicle had not moved from the parking space. I couldn't wait any longer so I had to leave and make another appointment. I previously paid for an alignment 6/2023 but I needed it checked again and adjustments made if necessary under the advertised free alignment for one year service agreement. I suspect since I was not paying for anything this time that I was pushed down the line for other people who were paying. If you're going to have an appointment system, one in which you did confirm via e-mail, then you should honor the appointment.

Deliver tires promised at price promised. Be trustworthy.

Don’t quote one price and charge a higher price don’t do additional work on my vehicle without approval

If a customer comes in and wants a nail removed from their tire don’t give them a 21 point inspection and then tell them they need other services. I have a mechanic I don’t need you to tell me I need brakes soon or will need an oil change soon.

Miss matched tires. Front and back. Not good for four wheel drive. BMW 528i