Big O Tires

Was told tires were in stock, then put off stock. Was told price would be ~$900 ended up paying over $1200. Was not told service would be more than initial quote. Was told to come back tomorrow for a alignment because they were trying to close and go home, upon return they tried to charge me for this service that should’ve been included with the purchase of 4 new premium tires. Employees were unable to give an estimated wait time, seemed confused the entire check in, gave me back my vehicle with 26psi in one tire and 38psi in the rest they almost forgot to put the spare back in and got my vehicle wrong on the paperwork 3 separate times, Honda accord Honda civic then kia forte even though I had scheduled online with correct vehicle info and even spoken to employee and corrected him when he said wrong vehicle. This whole situation was a mess I’m honestly surprised they managed to get the tires on the vehicle.

i like big o and this store. caleb and dallas are very good. had my oil changed and the next day my engine protector came lose. they took care of the problem but after taking 2 hours to get my tires rotated and oil changed i wasn't pleased i had to return

I will likely never return, if I do it will not be to this location. Maybe provide the services like alignment when it states it on the quote and service paper.

Need up front people who have knowledge about what the job is being performed

2 things. First I scheduled an appointment for tires that had to be ordered. Upon arrival was told they were not there yet even though was told they would be by that time. Upon delivery of the car following tire installation the techs had installed the wrong tire on the front (2 different tire/rim sizes front and back) causing the tire and rim to rub the strut, leaving small gouges inside the rim. The mistake should have been obvious by the noise made in just slowly rolling forward. The tech stated “ no one told me they were different.” The salesman was very helpful and apologetic and remedied the problem but made no offer of accommodation for the mistake. This could easily have ruined the new tire, the rim and the strut if I had left the facility that way.

I had an alignment done at the recommendation of the associate I said yes as I had purchased tires and did not want them to wear prematurely. The alignment was not done correctly my steering wheel is not straight and the vehicle pull to the right, now I have to have an alignment done, which is another cost out of my pocket and time.

I made and appt for a wed but had to change to thurs. Called to see if i could be there earlier than scheduled name verified and told that would be fine. I show up only to be told the store did not have my tires. Which they should have had since my original appt was tues. i reschedule for that day more. I arrive at my appt. Then I was told they had to order my oil filter which again they should’ve had…I updated the oil filter was received shouldn’t be much longer. I finished and left. Later that evening wax when I noticed the life was still 15% and the old oil change was still there. Not sure what do. I am not sure they changed my oil especially how fast I was in and out. Arrived 915 and out at 1030.

I was given an estimate on struts and shocks for 1,000. When I asked if I could speak with the mechanic who serviced my vehicle I was told that he was gone for lunch, then never called me to answer my questions. Therefore what Big O can do is get better customer service that is truthful and make sure to answers for custom3rs.

Won’t go back, what a joke

Never going back