Big O Tires

The store was not clean and it smelled. The person who checked me in was on crutches and was in alot of pain and wasn't happy to be there. The auto technicians were very dirty and couldn't get my oil filter for my car right. It took two hours for an oil change and no one communicated to me there was a problem I just sat there for 2 hours. Also the bathroom was gross. Not a clean shop. I don't think I will return to this store.

Start on time of appointment. Don’t charge for allotment inspection when it wasn’t even done.

Professionalism, transparency and honest work is needed at big o tires sonora california. They left a mess with radiator fluid all over my vehicle and it came back with missing bolts to my air filter housing to lock in place. They also didn't do a complete 22 point inspection because I checked the air filter it was completely bad. All black underneath the filter and bunch of debri. So they didn't notify me that. Hence did not do there job to the fullest.

I brought my care in for a tire rotation, which was free since I bought tires there a year ago. I was told that a rotation could not be done because I had bubbling on the front tires. I ask the associate to check the tires warranty and let her know that every time I have gotten my tires rotated. the office tells me there is something wrong when there is not. The associate called me back and said the manager said nothing was wrong with the tires! She then said that I needed new brakes, rotors and calipers. I was expecting to change the brakes and rotors, not the calipers. I had lost trust in your company so I brought my vehicle to a respected shop in town. He replaced my brakes and rotors and let me know the calipers were fine! After talking to a few people in this small town I learned that the reputation of Big O Tires is to lie to their customer about unneeded services. Big O tires estimate for service was $1,196.20. I paid $365 for what was needed at another shop. Shame on your practices. There are many stories of the same lies to your customers. I will tell as many people as I can about your lack of integrity.

Dropped truck off at 9:45 am, was promised car would be ready for pick up, told them I would be back at 3:30, truck tire service hadn't even by started until I got there at 3:05, had to wait another 90 minutes for them to complete service once I got there.